November 22, 2011
By Calvin Azuri
Metropolitan Telecommunications (MetTel (News – Alert)) recently announced that it has enhanced its powerful MetOne Portal by releasing a new Business Intelligence tool that offers multi-location enterprises a new level control, savings and flexibility across regions and carriers.
In a release, MetTel CEO Marshall Aronow said, “This tool brings together every product and service from every carrier for every size customer — from residential to corporate networks — and enables clients to manage expenditures from one simple, easy-to-use interface. Our MetOne Portal allows IT, accounting and telecom managers to see exactly what equipment and services they have at all locations to identify and control costs. It provides consolidated invoicing, detailed reporting, and real-time trouble ticket submission and monitoring.”
MetTel brings together the security of the country’s most trusted carriers along with the easy option of using just one provider with a single point-of-contact in 48 contiguous states, as well as Hawaii and the District of Columbia. A standard processes regardless of product class or geography is ensured by the company’s centralized customer care structure.
The new Business Intelligence tool reveals each client’s internal coding conventions and can also be customized to reflect billing by account code, location or store number, as well as any other customer-specified variable. Aronow went on to say that “This level of control and transparency is especially important for large retail chains gearing up for the holiday shopping season.”
Modell’s Sporting Goods use the MetOne Portal to manage more than 1,300 voice (POTS) lines serving 146 Modell’s stores from Maine to Virginia; Stephen Budhu, their director of accounting, said, “Our number-one reason for choosing MetTel was the tremendous cost savings … but easy billing was a close second. Our phone bills were nearly 700 pages long so the first thing we did with MetTel was go to paperless billing. The online portal is easy to navigate and lets us compare and audit store-to-store, month-to-month or any way we choose. Each store is a profit center so the portal allows managers to see exactly who in the store is using what and how much they are spending. And easy trouble reporting and guaranteed one-hour response time means managers can focus on sales, not phones.”
November 22, 2011