Wired gets Kalafer’s input

VW Screwed Its Dealers, Too

Most of the immediate fallout from the emissions scandal has focused on customers (what does this mean for their cars?), Volkswagen itself (how much will this cost the company?), and the environment (just how much extra smog are we dealing with?).

Those valid concerns, though, ignore a key player: dealers. Most car buyers never deal with corporate offices. They buy and service cars at independent, franchise dealerships. Dealers were as surprised as anyone by the diesel deception from Wolfsburg, and could be even more screwed than VW owners themselves.

Read the full article here.

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